We would like to thank you for placing an order with us during this tough time of the COVID-19 pandemic. We request your support & understanding if your order takes a little longer to reach you. Certain situations like location serviceability which is dynamic and changing on a day to day basis, can impact your delivery. Some orders can take 10-12 working days to get delivered, yet some shipments can reach you much faster.
If you experience significant delays in your product reaching you please reply back.
Best thing to do is lay it on a solid wooden frame. A traditional Indian wooden or metal bed is just as effective. The common thumb rule to follow while choosing the frame: the flatter, the sturdier, the better.
Each SleepX product you order is made exclusively for you. It takes us 2-3 days to craft your product and the same time for our logistics partner to deliver it to your doorstep. It can take 4-5 days before it reaches your doorstep, or should we say your bedroom.
Our 100-night trial doesn't mean that you'll get it for keeps without making a purchase. But post your purchase, we offer a hassle-free and transparent way of returning, changing, or refunding what you've paid. Do note that the 100-night return policy is only applicable to the standard size mattresses and not on customised sizes.
If you want a replacement, simply register and our logistics partner will come and pick up your mattress. Long story short, you can get a 100% refund within the first 100 days of delivery. Do remember to read the T&C for the 100 night trial.
Buying SleepX products from our official brand website, www.sleepx.com, will help us to serve you all with an internal team of experts. In addition, all mattress purchases made through our official website comes with a 100 nights free trial.
Irrespective of the source of purchase, in case you are looking for any support, we are always here to help.